frequently asked questions

At ID, we appreciate that you may have concerns about buying a new home. That's why we have compiled a list of the most frequently asked questions, and their answers, below. Should you need further advice, please Contact Us directly or Click Here to download our customer checklist

Do I need to have sold my house to reserve an ID Home?

Generally yes but at times we may be able to help with our agency scheme or even part exchange in some instances.

Please ask our sales team for advice

What do we pay on reservation?

A reservation fee is payable to secure the property and fix the price for 28 days from the point of reservation. This varies by development from £99 to £500. Please ask our sales team for advice.

Is my reservation fee refundable?

No – usually half the fee paid will be retained by the company in the event of cancellation for whatever reason.

What if we don’t have a Solicitor?

No problem. Our sales team will happily recommend one based on other customers findings of service and value for money.

If I need a mortgage can you help me?

Yes – we work with an independent mortgage broker who can talk to you confidentially about your individual needs. Please ask our sales team for details.

What contract deposit is payable?

Your Solicitor will require a contract deposit from you prior to exchange. This is usually 10% of the purchase price but may be less at times. Please ask our sales team for advice if you are unsure.

Can we choose our own colour options on kitchens and bathrooms etc?

Yes on some developments - although this is dependant on the build stage.

What stamp duty will we pay and when is this payable?

The amount you will have to pay is based upon the contract price of the Property. Current scale of charges is:

Up to £125,000	Nil
£125,001 up to £250,000	1%
£250,000 up to £500,000	3%

You are responsible for ensuring your Solicitor has cleared funds prior to completion. However, some of the areas in which we develop are Stamp Duty exempt. Our sales team will be able to confirm.

How long will my home take to build?

This depends on the size of home and prevailing weather conditions together with material availability. We will give you an estimated date at the point of reservation and regular updates throughout the process.

What is your after sales service like?

We offer an excellent after sales service.

Any items needing attention as set out under the terms of the buildings guarantee (NHBC / Zurich) will be attended by our dedicated customer care team. Details are sent to all buyers on completion.

Why should I buy an ID home?

ID is part of the Seddon Group, a company with a solid reputation for building good quality homes in good residential locations. Great care is taken to deliver homes of distinction both inside and out. Our customer satisfaction figures are well in excess of industry bench mark standards which is testimony to the care and enthusiasm that goes into every home we build. All our homes are covered by a 10 year Building Guarantee.

I have a question which is not covered by this FAQ

Please email your question to us at info@id4living.com and we will reply to you and add to the list if this would be helpful to others.